Returns Policy

We hope you will love your Crystal Loft purchase but if you don't, we can offer you the following options:
  • 14 day refund or exchange on full price necklaces and bracelets, if item is returned in its original box/pouch and in the condition in which it was sent.
  • All our earrings are for pierced ears, therefore we are unable to refund or exchange earrings due to hygiene reasons
  • Sale items can be exchanged within 14 days of purchase(no refund on sale pieces)
  • In the unlikely event that you receive a faulty or incorrect item, please contact me immediately via any of the forums available to you
  • Refunds will only be processed using the payment method used at the time of purchase 
Please contact me directly at your earliest convenience if you have any issues with your item and I will do my best to resolve them.